1. Final-Sale Policy
We do not accept returns or exchanges for change of mind, ordering errors, unused surplus, project cancellation, or materials that have left our documented handling process. Do not send any item back without written authorization from Peptide Supply Base.
2. Damaged, Missing, or Incorrect Shipments
If a shipment arrives damaged, incomplete, or materially different from the confirmed order, contact us within 48 hours after delivery. Include your name, order or quotation reference, affected product and quantity, a description of the issue, photographs of the outer packaging and product, and the shipping label.
Keep all packaging and affected materials until our review is complete. Failure to provide timely notice or reasonable evidence may prevent us from validating the claim.
3. Review and Available Remedies
We will review the carrier record, packaging evidence, batch information, and order confirmation. If a claim is approved, Peptide Supply Base may, at its discretion and as permitted by law, replace the affected material, issue account credit, or provide a refund for the affected portion of the order.
Original shipping charges, customs charges, taxes, and third-party fees are not refundable unless required by law or included in the approved remedy.
4. Exclusions
Remedies are not available for damage caused after delivery, improper storage or handling, unauthorized use, temperature exposure outside agreed shipping specifications, failure to follow provided instructions, or events resulting from inaccurate customer information.
5. Carrier Delays and Delivery Issues
Report a missing or delayed shipment promptly so we can review tracking information and assist with a carrier inquiry. Carrier delays do not automatically qualify for a refund. Any remedy will depend on the shipping terms, carrier findings, product condition, and applicable law.
6. Request Assistance
To report a qualifying issue, contact us within the required period at:
sales@gmopeptides.com